This Privacy Policy (“Policy”) explains how Pennex Services Private Limited and our partner banks/issuing entities collect, store, use, transfer and otherwise process your data for providing you the Platform and/or the Services through the Platform.

IN ORDER TO FACILITATE AND PROVIDE YOU WITH THE SERVICES THROUGH THE PLATFORM, WE AND OUR PARTNER BANKS/ISSUERS NEED TO COLLECT PERSONAL AND SENSITIVE INFORMATION FROM YOU WITH YOUR PRIOR AND EXPLICIT CONSENT.

Acceptance of the Privacy Policy

You confirm that you have read and understood this Policy, and you provide your unequivocal consent to allow us and our partner banks/issuers to collect, retain, share, process and store your personal and sensitive personal information as per this Policy. If you do not agree, please do not proceed to use this Platform or avail any Services.

By setting up your Pennex Services Private Limited account or voluntarily providing us / our partner banks access to your personal information, you are consenting to collection, processing, storage, usage and sharing as per this Policy.

Scope of This Policy

This Policy applies only to your personal and sensitive information. Non-personal information provided by you or collected by us or our partner banks/issuers is outside the scope of this Policy.

1. Personal Information Provided by You

We and the partner banks/issuing entities will use the personal information including any sensitive personal data / information provided by you only in accordance with the purposes in this Policy or as per the requirements of applicable laws.

2. Non-Personal Information / Data

Non-personal information shall be used, shared, stored and/or processed by us and/or our partner banks/issuers as per their sole discretion, subject to applicable laws. This includes information that does not directly identify you or is anonymized, aggregated, or de-personalized.

3. How We Use Your Personal Information

• To provide the Platform and Services requested by you.
• To comply with applicable laws and regulations.
• To communicate important updates regarding your account or services.
• To improve our services, features, and user experience.

4. Sharing of Your Information

Your information may be shared with regulatory authorities, affiliates, and service providers, strictly as required for providing the Services and complying with applicable laws.

5. Retention Policy

We and our partner banks/issuers will retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy and as required by law.

6. How We Protect Your Information

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions regarding this Privacy Policy, please reach out to us at info@penex.in.